At FlameKeepers Hat Club our objective is to ship each order as quickly as possible. If for some reason we are not going to ship within a reasonable period, we will contact you by telephone/e-mail to inform you of the delay. We send an e-mail confirmation when your order is received.
Our shipping department uses both UPS and USPS.
UPS is our primary service for shipping to locations on the United States and we use USPS for international shipments.
Expedited services such as Next Day Air, 2nd Day Air, and 3rd Day, operate only on Business Days. We do not ship Expedited Service on Saturday, Sunday, or Holidays and delivery is not made on those days. Counting of days for Expedited Service starts the business day after we ship not when you order is placed. Example: if you place an order on a Wednesday at 5 PM for 3rd Day delivery, we will ship on Thursday and you will receive the package the following Tuesday. In this example Friday is the 1st day, Monday is the 2nd day and the package is delivered on Tuesday, the 3rd day. We will make every effort to fill your request for expedited.
On international orders the buyer is responsible for paying taxes and duty.